GWP Rewards
General Information
What is Greenwood Plaza?
Greenwood Plaza is your one-stop solution for quality hardware, home improvement, and lifestyle needs in Jamaica. We carry everything from a pin to an anchor, offering a wide range of products both online and in-store, including:
- Hardware
- Outdoor and Garden
- Lighting and Electrical Hardware
- Furniture and Home Decor
- Kitchen and Bathroom Hardware
- Tiles and Countertops
Come into the store for even more options!
Where are you located?
Greenwood Plaza (GWP) has four locations in Jamaica:
- GWP Hardware & Home Centre
142 Greenwood Avenue, Greenwood, Montego Bay, St. James - GWP Showroom
3-4 Greenwood Square, Greenwood, Montego Bay, St. James - GWP Supermarket
155 Greenwood Avenue, Greenwood, Montego Bay, St. James - GWP Tile Gallery
Shop 2B Fairview Shopping Centre, Alice Eldermire Drive, Montego Bay, St. James
For more details, visit our Store Information page.
What are your operating hours?
GWP Hardware & Home Centre
Mon–Sat: 8:00 AM–8:00 PM | Sun: 9:00 AM–5:00 PM
GWP Showroom
Mon–Fri: 8:00 AM–5:00 PM | Sun: 9:00 AM–4:00 PM
GWP Supermarket
Mon–Sat: 8:00 AM–8:00 PM | Sun: 9:00 AM–5:00 PM
GWP Tile Gallery
Mon–Sat: 9:00 AM–6:00 PM | Sun: Closed
We are closed on public holidays. Please check our Store Information page for more details.
How can I contact you?
You can reach us at 876-953-1116 or through our online contact form on our website. Visit our Contact Us page.
What is offered at GWP Tile Gallery at Fairview?
The GWP Tile Gallery specializes in tiles, tile related products bathroom fixtures, granite and quartz.
Shopping & Ordering
How do I place an order?
You can shop directly at our physical locations or conveniently online at greenwoodplazaja.com. Add items to your cart, proceed to checkout, and follow the prompts to complete your order.
Can I shop online and pick up in-store?
Yes, we offer the option for in-store pickup. Simply select “In-Store Pickup” during checkout.
What payment methods do you accept?
We accept Visa, Mastercard, and PayPal for online purchases. You can also visit our store and pay using cash, or credit and debit cards (Visa and Mastercard). For more details, please refer to our Payment Options page.
How do I track my order?
Once your order is processed, you will receive an email with tracking details. For further assistance, please contact us.
Can I modify or cancel my order?
Orders can be modified or canceled before processing. Contact our customer service team as soon as possible for assistance.
Shipping & Delivery
Do you offer delivery services?
Yes! We offer shipping and delivery island-wide in Jamaica. You can expect to receive your order within a couple of business days (Monday through Saturday) of placing the order, excluding holidays. No shipping occurs on Sundays. Please note that authorized individuals must be listed in your order’s delivery instructions, and they must present valid IDs on delivery.
Note: We do not ship outside of Jamaica at this time.
For further details, please refer to our Shipping Policy.
What are your delivery fees and coverage areas?
The cost of shipping for your order will be based on your order’s size and weight. It will also depend on your delivery method. You can figure out your order’s cost by adding the items you’d like to buy to your shopping cart. Then going to our website’s checkout page. You will see the shipping charges displayed on that page. Keep in mind that sales tax will also be charged on your delivery costs.
You will not be charged for the items in your cart until you submit the order.
How long does delivery take?
Delivery typically takes 3–7 business days. However, this may vary based on your location.
Can I schedule a specific delivery time?
Yes, you can request a specific delivery time during checkout or by contacting us after placing your order.
Returns & Exchanges
What is your return policy?
We accept returns within 30-days of purchase, provided the item is in its original condition and packaging. Proof of purchase is required. Please note that you may be charged a restocking fee of 10% for any return.
You can begin the return process by contacting info@greenwoodplazaja.com.
How do I initiate a return or exchange?
Contact us via email or phone with your order details. Our team will guide you through the return process.
Are there items that cannot be returned?
Items such as paint and custom orders are non-returnable. Check our full return policy for details. For more information, refer to our Return Policy.
What happens if my item is damaged upon delivery?
If your item arrives damaged, please contact us immediately. We will work to resolve the issue with a replacement or refund.
What if I order something that isn’t in stock?
If your desired product isn’t available when you place your order, we’ll notify you and give you a few options:
- We may suggest an alternative product if available.
- We can remove the out-of-stock item from your order and supply the rest of your order.
- We can cancel and refund your order.
Product Information
Do you offer warranties on your products?
Yes, many of our products come with manufacturer warranties. Check the product page or inquire with our team for details.
Can I get advice on selecting the right product for my needs?
Absolutely! Our knowledgeable team is here to help. Visit our store or contact us online for expert advice.
Do you have installation services?
We can recommend trusted professionals for installation services. Contact us for more information.
How do I check product availability?
You can check availability online or by contacting our stores directly.
Promotions & Discounts
How can I learn about your current promotions?
Stay updated by visiting the Promotions section on our website or signing up for our newsletter.
Do you offer discounts for bulk purchases?
Yes, discounts may be available for bulk purchases. Contact our sales team for a custom quote.
Do you have loyalty rewards or special offers?
Yes, our GWP Rewards Loyalty Program offers exclusive discounts and rewards for frequent shoppers.
Account & Membership
Do I need an account to shop online?
No, you can shop as a guest. However, creating an account allows for faster checkout and tracking of your orders. You can create or log in to your account here.
What are the benefits of creating an account?
An account lets you track orders, save your shopping cart, and earn rewards through the GWP Rewards Loyalty Program.
How do I reset my password?
Click “Forgot Password” on the login page, and follow the instructions to reset your password
How does the GWP Rewards loyalty program work?
Earn points for every purchase, which can be redeemed for discounts on future orders.
Website & Technical Support
What should I do if I experience issues on the website?
Try refreshing the page or clearing your browser cache. If the issue persists, contact our technical support team.
How secure is my personal information?
We use secure encryption technologies to protect your personal information during transactions.
Can I save items in my cart for later?
Yes, logged-in users can save items in their cart for future purchases.